When you do the survey form your customers then you will get to know that they will like to talk to those people who are good in communication and in this way you have to make your employees able to talk better and listen more to the customers when they are having a conversation with them especially on phone call. You need to provide change management training for leaders in your company and it will make your leaders to work more and get more clients for your company. You have to provide sales training Dubai to your employees especially to the ones who need to be in touch with the clients more often. Here is a way of what to provide in training to your employees in a better way:
You need to make sure that your employees will be good in their talking style especially their tone should be good and easy to work with. When the clients will see that they are having good and easy to talk people then they will be able to openly talk about what they need from your company. They have to provide better information to the clients then they will be satisfy with their service and especially when they get their problem solved, they will be happy to come to your company again.
You have to provide training to your employees that they should be calm throughout the conversation with their employees no matter how hyper they are and how harshly they talk to the employees. They need to be cool and have to cool down their angry clients with the help of their behavior. If the get angry them the employee will get more hyper and they may even sue the company for the damage they have to suffer or the problem they are facing due to the products so your employees should talk to them in a calm manner all the time.
You have to train your employees to be clear in their wording and they have to be straight with their clients as well. You need to tell them that they should talk clearly and slowly so that clients can easily understand what they are saying and then they will tell you about what they need and how you can solve their problems. Training will help employees perform better.